Unfortunately not, due to being an online only retailer this is not currently possible.

If you don't ask then you don't get! If you are looking for something from a brand or a supplier that we currently do not supply, then get in touch and we will do our best to procure the product for you.

I am afraid not. You are responsible for ensuring your old items are removed.

We do not have a printed catalogue or brochure, and this is because we are constantly adding new products and ranges to our website, meaning the best way to stay up to date is through using the Collection Pages and Filters on our website.

No. We do not have a showroom, and we sell products online only. This enables us to
keep our prices down as we do not have the overheads associated with a large showroom.

Currently we do not offer these services, but we are interested in hearing from any potential partners who would like to work with us on this moving forward.

Unfortunately we do not. We use major courier partners who operate from 7am to 10pm on weekdays, so there is ample opportunity to arrange a suitable time to ensure somebody is home.

Unfortunately we are not currently able to service any area outside of the United Kingdom.

Yes. If you are a plumber or a bathroom fitter, then we would be happy to work with you.
Please get in touch either by email or telephone and we can talk through your options.

Yes, all of our prices are inclusive of VAT, and we can provide a VAT invoice if you request one.

In the majority of cases, our suppliers have sufficient stock levels to meet the majority of our orders.

If for any reason there is going to be a delay, then we will not charge you without speaking to you and confirming an estimated restock time first.

Obviously if you are ordering a custom built option, then the lead times will be dependent on the individual supplier, and these are given on the product description tabs.

Alternatively, if you want to contact us prior to making a purchase to inquire about the availability of an item, then we would be happy to assist.

Each brand that we use has their own delivery times and process, and this is given on the Delivery tab of each Individual product.

As soon as your order has been received, we will send a confirmation email and pre-authorise your payment card, but we will not take payment at that point.

All of our orders are processed through Clearsale to prevent any fraudulent activity, and once confirmed OK to proceed, we will contact our supplier to confirm that the product you have ordered is available for purchase and shipment.

If so, we will then process the payment and your order will be dispatched in line with the advertised product lead times. We will continue to keep you updated of the status of your order until it arrives safely with you.

Our contact information is as follows:
Telephone - 0333 090 8834
Email - info@brandnewbathrooms.co.uk

Please see our Delivery and Returns page for details

As we are an online only retailer, we do not hold stock ourselves, which means your order will be coming direct from the supplier. If you have ordered multiple products from different brands, then they will be dispatched independently of each other.

If you have ordered a large item, then this will more than likely be a curbside delivery, meaning the driver will leave it outside of your property.

It is therefore advisable that for items such as bath tubs or other large products, two people are available to take delivery.

Depending on the supplier, it may be possible to paint baths any RAL or Farrow & Ball colour of your choice.
This option should be listed on the individual product pages, but if you are not sure, please contact us for advice and information.

Yes. The finish of the bath can be customised to your requirements. You can also provide a reference image showing the finish you would like to achieve, which can be used as a guide for the custom finish.

If you choose the right-hand version of the bathtub, the door will be positioned on the right-hand side when the bath is viewed from the front.
These baths are specifically designed for seated bathing. The inward-opening door allows users to enter and exit the bath comfortably, with sufficient internal space to open and close the door while seated.

The acrylic thickness ranges from 2mm to 5mm.

All Coppersmith Creations copper bathtubs come with a 1-year constructional warranty.
The warranty covers manufacturing defects relating to the construction of the bath, specifically leakage issues.
The warranty does not cover dents, scratches or damage caused during installation, handling or moving the bath into the property.
Any damage must be reported within 24 hours of delivery. After this period, the manufacturer will assume that the item has been received in satisfactory condition.

Dimensions of all our bathtubs are given in the Specifications Tab of each individual product, but please bear in mind that due to the various manufacturing processes, bath sizes may vary by ±1'

We would alo advise you to ensure that all spaces leading to the bathroom are measured to ensure that you can get the tub into the bathroom, such as hallways, staircases and landings, prior to placing an order with ourselves.

No, the frame is not available for purchase separately. The frame is only supplied as part of the complete bath screen and individual frame components are not sold on their own.

The Chrome Waste Shower Grille is only available for purchase when bought together with a Brand New Bathrooms polymer shower tray.

No, individual parts such as the shower head are not sold separately. The TIS0012 shower kit is only available as a complete set.

Some of the MX trays can be trimmed but is limited to DucoStone, DucoLite and Mineral Slate trays.
Any stone resin tray would crack if attempted to trim.

The shower tray should be cleaned regularly with simple warm, soap water only and dried with a soft cloth. Never use scourers, abrasives, bleach or other chemicals cleaners as these can damage and discolour the surface.

Yes, the Scudo Korra Bifold Semi-Frameless Shower Door is supplied as a complete unit, including the frame.

Generally the water flow speed will change depending on the size of your waste accessory. The 50mm waste enables a 25 litre per minute flow, and the 90mm waste enables a 32 litre per minute flow.

In many cases, a new radiator can be installed in the same position as your existing radiator. However, you should check the pipe centres, radiator dimensions, connections and heat output (BTU) to ensure the new radiator is compatible with your existing pipework. We recommend checking these measurements before ordering.

A standard radiator is primarily designed to heat the room, while a heated towel rail is designed to provide warmth while also allowing you to hang and dry towels.

This can be a little confusing as most radiators are supplied without valves, so it is important that you have the correct one on hand. If your radiator is supplied with valves then it will say on the product description, but if it doesn't mention it, then you will need to purchase these separately.

Use the following guide to help you pick the right one...

If the Pipe work is coming out of the floor and the radiator has side connections, then you will need a set of Angled valves

If the Pipe work is coming out of the floor and the radiator has underneath connections, then you will need a set of Straight valves.

If the Pipe work is coming out of the wall and the radiator has side connections, then you will need a set of Corner valves.

If the Pipe work is coming out of the wall and the radiator has underneath connections, then you will need a set of Corner valves.

Most of our toilets do not include a toilet seat, and the seat will need to be purchased separately. Please check the individual product listing for specific details on what is included.

The toilet pan is supplied with a horizontal outlet (P-trap) as standard.

A rimless toilet has no ledges, and is designed to reduce the spread of bacteria and growth of limescale.
With its unique flush system, water is projected around around the pan, giving an even flow of water around the bowl.