Shipping policy

Order Confirmation:
As soon as you place your order, we will pre-authorise your card, however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched as soon as it is available. Each brand has a specific timescale, and these can be found on the Delivery tab within the product descriptions. If there is any delay such as an item which is on back order, we will void the pre-authorisation and contact you to let you know.

Order Delivery:
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within the timescales specified for that brand. On average, most products are delivered within 3-4 days. If for any reason it cannot be dispatched within 4 working days then we will let you know. We aim to try and send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at sales@brandnewbathrooms.co.uk so that we can help.

Please note that Brand New Bathrooms will not be held responsible for any delay in delivery once a product has been dispatched. We will endeavour to liaise with all delivery and courier companies to expedite any delayed or missing deliveries.

Some of the delivery services we use provide a 'curb side' delivery, meaning that the couriers will deliver the product to the curb and not into the property. This is common with larger items. 

This service does not include set up or assembly of items, or the removal of packaging materials. We would strongly recommend that at least 2 able bodied persons are available to receive the delivery of these larger items, such as bath tubs, in order to the carry the products inside.

Please advise us at order if you have any access restrictions to your property. Most couriers will only deliver to ground floor locations, and if your item is delivered on a pallet, then it may not be possible to deliver up or down steep inclines.

Delivery Costs:

Mainland UK:
We offer FREE DELIVERY on all products to 99% of Mainland UK over the value of £25
If your postcode is on the following list, then you will not be able to complete checkout until you have contacted us for a delivery quotation. We will only ever pass on the costs our supplier gives to us for postage to these areas, and will not include any mark up.

AB, BT, DD, FK, HS, IV, KA, KW, KY, PA, PH, PO30-41, ZE

Northern Ireland:
Please note, not all suppliers will deliver direct to Northern Ireland and we may need to apply additional courier charges to get you your product. Please contact us if you are not sure.

Please note that some products, including Glass and Ceramics, can not be delivered to Northern Ireland. It is always worth checking prior to purchasing and we can advise.

Please note that if you are not home at a designated delivery time, you may be subject to a re-delivery charge.