Delivery Prices & Returns Policy

Mainland UK:
We offer FREE DELIVERY on all products to 99% of Mainland UK.
If your postcode is on the following list, then you will not be able to complete checkout until you have contacted us for a delivery quotation. We will only ever pass on the costs our supplier gives to us for postage to these areas, and will not include any mark up.

Please note, any order under the value of £25 will be subject to an £8.99 delivery fee

AB, BT, DD, FK, HS, IV, KA, KW, KY, PA, PH, PO30-41, ZE

Northern Ireland:
Please note, not all suppliers will deliver direct to Northern Ireland and we may need to apply additional courier charges to get you your product. Please contact us if you are not sure.

Please note that some products, including Glass and Ceramics, can only be delivered to Northern Ireland if they are a Tailored Bathrooms product, as they arrange the shipping directly. It is always worth checking prior to purchasing and we can advise.

Returns Policy:
We accept returns on most items within 14 days of delivery, provided they're unused and in original packaging.
Made-to-order and pre-order items (clearly marked on the product page) are non-returnable after 48 hours unless faulty.
For full details, see our Delivery & Returns Policy.

Is your Order over £500? Do you want an extra 1% discount?

In order to help reduce the amount of bank fees that we have to pay, we will give you an additional 1% discount if you choose to pay us via BANK DEPOSIT as your payment method.

If you choose this method, we will send a revised payment amount along with our bank details within 24 hours of you placing the order. You would then have another 24 hours from that point to make a payment directly through your banking app.

This discount can be used alongside any other discount you may have for the store.

Select BANK DEPOSIT at the checkout, and if your order is over £500, we will send you a revised price with an additional 1% saved.

MX Group Ordering and Delivery Process

MX Shower Trays are made to order and we do not hold stock of these trays.

The lead times for the manufacturing process are as follows:
Elements/Ducostone/Ducolite Trays - 7-10 working days
Slate Trays - 14 working days
Anti-Slip Trays - 4-6 weeks
Classic Trays - 6 weeks

As soon as the tray is ready for shipping, you will receive an email from ourselves which means that it will be with you in the next 72 hours.

Accessories are usually dispatched within 2-3 working days of an order being placed.

Deliveries may take an extra couple of days if going to Northern Ireland or Northern Scotland.

Blog Post on Shower Trays

Best Anti-Slip Shower Trays for Safer Bathrooms

Best Shower Trays for Modern Bathrooms

Wet Room Shower Tray Options Explained

How to Choose the Right Shower Tray

Choosing the correct Shower Tray - A comprehensive Guide

MX DucoStone Flat Top Rectangle Low Profile Shower Tray (28 sizes)

Specifications

Customer Reviews

Bonkers about Bathrooms?