Delivery Prices & Returns Policy

Mainland UK:
We offer FREE DELIVERY on all products to 99% of Mainland UK.
If your postcode is on the following list, then you will not be able to complete checkout until you have contacted us for a delivery quotation. We will only ever pass on the costs our supplier gives to us for postage to these areas, and will not include any mark up.

Please note, any order under the value of £25 will be subject to an £8.99 delivery fee

AB, BT, DD, FK, HS, IV, KA, KW, KY, PA, PH, PO30-41, ZE

Northern Ireland:
Please note, not all suppliers will deliver direct to Northern Ireland and we may need to apply additional courier charges to get you your product. Please contact us if you are not sure.

Please note that some products, including Glass and Ceramics, can only be delivered to Northern Ireland if they are a Tailored Bathrooms product, as they arrange the shipping directly. It is always worth checking prior to purchasing and we can advise.

Returns Policy:
We accept returns on most items within 14 days of delivery, provided they're unused and in original packaging.
Made-to-order and pre-order items (clearly marked on the product page) are non-returnable after 48 hours unless faulty.
For full details, see our Delivery & Returns Policy.

Is your Order over £500? Do you want an extra 1% discount?

In order to help reduce the amount of bank fees that we have to pay, we will give you an additional 1% discount if you choose to pay us via BANK DEPOSIT as your payment method.

If you choose this method, we will send a revised payment amount along with our bank details within 24 hours of you placing the order. You would then have another 24 hours from that point to make a payment directly through your banking app.

This discount can be used alongside any other discount you may have for the store.

Select BANK DEPOSIT at the checkout, and if your order is over £500, we will send you a revised price with an additional 1% saved.

Senator Ordering and Delivery Process

Whilst every effort is made to only advertise products that are in stock, occasionally it may be that some items are unavailable. On receipt of your order, we will contact Senator to check stock levels are sufficient to proceed.

On confirmation that the items are in stock, your payment will be captured, and delivery will be made within 2-5 working days.

If you are ordering a bespoke item, such as a RAL painted Radiator, then this will add at least 2-3 weeks onto the delivery time.

If an item is out of stock we will confirm an estimated re-stocking date with you prior to capturing payment and in some cases where possible, we will offer alternative replacements that are in stock.

Deliveries may take an extra couple of days if going to Northern Ireland or Northern Scotland.

Radiator/Towel Rail Valves

Most radiators are supplied without valves, so it is important that you have the correct one on hand. If your radiator is supplied with valves then it will say in the product description, but if it doesn't mention it, then you will need to purchase these separately.

Use the following guide to help you pick the right one....

If the Pipe work is coming out of the floor and the radiator has side connections, then you will need a set of Angled valves.

If the Pipe work is coming out of the floor and the radiator has underneath connections, then you will need a set of Straight valves.

If the Pipe work is coming out of the wall and the radiator has side connections, then you will need a set of Corner valves.

If the Pipe work is coming out of the wall and the radiator has underneath connections, then you will need a set of Corner valves.

Understanding BTU and Delta

What is BTU?

BTU stands for British Thermal Unit. It is a traditional unit of heat, defined as the amount of heat required to raise the temperature of one pound of water by one degree Fahrenheit. In heating and cooling contexts, BTUs measure the energy output of heating appliances like radiators, boilers, and air conditioners. The higher the BTU rating of a device, the greater its heating or cooling capacity, making BTU an essential metric for selecting appropriately sized equipment to ensure efficient energy use and optimal comfort in residential and commercial spaces.

Understanding the Delta T

Delta T (ΔT as it usually referred too), or is a measurement for the heat output of a radiator. The standard measurement in the UK for Delta in domestic gas boiler systems is Delta 50.

However, at Brand New Bathrooms, we supply Radiators and Towel Rails from a variety of different suppliers, and sometimes they give us the Delta information in different temperatures. So this means you will see some BTU's listed in Delta 50, Delta 60 and Delta 70 across our site.

To help you convert these numbers to your required Delta, there are conversion tables that you can use.

If the figures are listed as Delta 50, but you want to convert them to another measurement, then you would take the number from the Correction Factor table and multiply the original BTU.

So for example, If you have a heat output of 5000 BTU at ΔT 50°, then to calculate the BTU at ΔT60°, you would use the correction factor on the table below, which is 1.27 and multiply the 5000, which gives you a BTU at ΔT60° of 6350.

Delta T 50 (ΔT50°) Correction Factors

Required Delta T (ΔT)	Correction Factors
75°	1.69
70°	1.55
65°	1.41
60°	1.27
55°	1.13
50°	1
45°	0.87
40°	0.75
35°	0.63
30°	0.51
25°	0.41
20°	0.3
15°	0.21
10°	0.12
5°	0.05

Delta T 60 (ΔT60°) Correction Factors

Required Delta T (ΔT)	Correction Factors
60°	1
55°	0.906
50°	0.787
45°	0.705
40°	0.605
35°	0.519
30°	0.43
25°	0.344
20°	0.262
15°	0.185

If you have any other conversion questions, then please do not hesitate to contact us via our CONTACT PAGE

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