2+ online ratings
The summary star rating & review is based on aggregated reviews of this product across the web. It cannot be altered by the merchant and can be verified by emailing support@onereview.app.
Online Review Summary
2+ online ratings
The summary star rating & review is based on aggregated reviews of this product across the web. It cannot be altered by the merchant and can be verified by emailing support@onereview.app.
General Overview
This heat pump package generally receives positive feedback, particularly concerning the company's helpful and knowledgeable customer service. Users frequently highlight its quiet operation and efficient performance, with newer models boasting advanced features like electronic expansion valves and intelligent control systems. However, some customers have encountered challenges, including units requiring frequent restarts due to error codes, and difficulties in locating qualified local service engineers for maintenance and troubleshooting. There's also a perception among some that the overall cost of the system may be higher than alternative options.
What people liked....
- Helpful Customer Service: Reviewers often praise the company for its knowledgeable advice and supportive assistance during the selection and installation process.,
- Quiet Operation: The heat pump is noted for its very quiet performance, contributing to a more pleasant home environment.,
- Efficient Performance: Users report that the system operates efficiently, providing effective heating.,
- Comprehensive Package: The "Full Install Kit - Pre Wired" is designed for a straightforward and efficient installation process, including all necessary components.,,
- Advanced Features: The inverTech models incorporate modern technology such as electronic expansion valves, VFD driven compressors/fans, and smart weather compensation.,,
- MCS Accreditation: The units are MCS accredited, which is beneficial for qualifying for government grants and incentives.,,,,
What could be better....
- Restrictive Warranty Terms: The warranty often requires installation by an accredited professional, which can limit choices and add complexity.
- Occasional Reliability Issues: Some users have reported instances where the unit required frequent restarts due to pressure or temperature error codes.
- Limited Service Availability: Finding qualified local engineers for servicing and troubleshooting the specific units can be challenging.
- Perceived High Cost: A few discussions suggest that despite its features, the system might be considered overpriced when compared to the cost of individual components or other market offerings.
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